# Ryan Banales - Customer Service & Operations Leader
Source: https://hello.cv/ryanbprofile
Tucson

## Links
- LinkedIn | https://www.linkedin.com/in/ryanbanales

## About
Highly accomplished customer service and operations professional with over 10 years of progressive experience in customer relations, sales, and administrative management. Proven ability to optimize processes, lead high-performing teams, and drive exceptional client satisfaction in fast-paced environments. Adept at leveraging strong communication and organizational skills to enhance operational efficiency, mitigate risks, and achieve business objectives, positioning for a leadership role in customer service, sales, or operations.

## Work
### Customer Experience Agent | Customer Experience Agent
Provided critical customer support and fraud detection services for government programs, ensuring security and compliance.
- Verified member identities for government programs, successfully preventing fraudulent activities and safeguarding sensitive data for numerous clients.
- Assisted in rigorous fraud detection efforts, contributing to the security and integrity of program operations.
- Maintained strict adherence to compliance protocols, ensuring accurate and secure processing of confidential member information.
### Fulfillment Center Associate | Amazon
Contributed to efficient warehouse operations by processing and preparing high volumes of customer orders.
- Processed and prepared high volumes of customer orders daily, consistently meeting or exceeding demanding productivity targets.
- Operated various warehouse equipment efficiently and safely, contributing to streamlined fulfillment operations and timely dispatch.
- Maintained strict adherence to quality control and safety standards, minimizing errors and ensuring a secure working environment.
- Collaborated effectively with team members to optimize order flow and ensure timely dispatch of products.
### Accounts Payable Specialist | PPEP
Managed end-to-end accounts payable processes, ensuring accurate and timely financial transactions.
- Managed end-to-end accounts payable processes, ensuring accurate and timely processing of invoices and vendor payments.
- Reconciled vendor statements and resolved discrepancies, maintaining strong financial records and vendor relationships.
- Processed a high volume of transactions, contributing to efficient cash flow management and financial integrity.
### Executive Assistant | Executive Assistant
Provided comprehensive administrative and coordination support to the Vice President of the Office of Diversity & Inclusion.
- Managed complex calendars and travel arrangements for the Vice President, optimizing executive productivity and ensuring seamless coordination of high-level meetings.
- Coordinated critical office operations and communications, effectively supporting the strategic initiatives of the Office of Diversity & Inclusion.
- Streamlined administrative workflows to enhance efficiency, providing comprehensive support that enabled the VP to focus on core organizational objectives.
### Office Manager and Tax Professional | H&R Block
Managed comprehensive office operations and provided expert tax preparation for a team of 10+ employees.
- Managed comprehensive office operations for a team of 10+ employees, optimizing workflow and ensuring efficient service delivery during peak tax season.
- Led the hiring, scheduling, and training initiatives for new staff, significantly improving team performance and client service capabilities.
- Provided expert tax preparation and advisory services to a diverse client base, ensuring compliance and maximizing client returns.
- Implemented operational improvements that enhanced client satisfaction and streamlined office procedures, contributing to overall efficiency.
### Senior Tax Professional | Liberty Tax Service
Prepared complex tax returns and provided expert financial consultation to a diverse client base.
- Prepared and filed complex federal and state tax returns for individuals and small businesses, ensuring accuracy and compliance with IRS regulations.
- Provided expert tax consultation to clients, identifying opportunities for deductions and credits to optimize financial outcomes.
- Maintained up-to-date knowledge of tax laws and software, effectively navigating regulatory changes to provide informed advice.
- Cultivated strong client relationships, resulting in high client retention and positive referrals for the firm.
### Customer Service Advisor | Consumer Cellular
Provided comprehensive customer support and problem resolution, earning an 'Outstanding Customer Service' award.
- Resolved complex customer inquiries and technical issues for a high volume of clients, consistently achieving high satisfaction scores.
- Provided comprehensive product and service information, guiding customers to optimal solutions and enhancing user experience.
- Utilized strong problem-solving skills to troubleshoot and escalate issues, ensuring timely and effective resolution of customer concerns.
- Earned the 'Outstanding Customer Service' award in 2021, recognizing exceptional dedication and performance in client interactions.

## Volunteer
### Community Volunteer | World Care, Salvation Army, PACC, PBS-AZ
Dedicated volunteer contributing to various community initiatives across multiple organizations, demonstrating a long-term commitment to social impact.
- Supported community outreach programs, assisting in the distribution of resources and aid to vulnerable populations.
- Contributed to organizational efforts in event support and logistical coordination for various non-profit activities.
- Engaged in diverse volunteer roles, fostering strong community connections and providing essential support services.
### Poll Worker, Judge, Marshall | Pima County Elections
Served in multiple capacities during election cycles, ensuring the integrity and efficiency of the democratic process.
- Administered voting procedures and assisted citizens in exercising their voting rights as a Poll Worker and Judge.
- Maintained order and ensured smooth operations at polling stations as a Marshall during critical election periods.
- Ensured strict adherence to election laws and regulations, upholding the fairness and transparency of the electoral process.

## Education
### University of Arizona | Business Administration
- Business Management (Major)
- Sports Management (Minor)

## Awards
### Outstanding Customer Service
Consumer Cellular | 2021-01-01
Recognized for exceptional customer service performance and dedication to client satisfaction.
### Perfect Attendance, Sales Training
Empereon Marketing | 2020-01-01
Awarded for consistent perfect attendance and commitment to professional development in sales training.
### Top Performer, Sales Competition
TTEC | 2019-01-01
Achieved top performer status in a competitive sales environment, demonstrating strong sales acumen and results.

## Languages
- English

## Certificates
### Registered Tax Return Preparer
IRS | 2025-12-31
### EDGE Supervisors Series Certificate
University of Arizona | 2023-12-31
### Project Management Certificate
PMI | 2022-12-31

## Skills
### Customer Service & Sales
Proficient
- Customer Relationship Management (CRM)
- B2C Sales
- B2B Sales
- Client Relations
- Conflict Resolution
- Customer Support
- Technical Support
- Sales Training
- Fraud Detection
- Client Advisory
### Operations & Administration
Proficient
- Office Management
- Team Leadership
- Scheduling
- Coordination
- Workflow Optimization
- Process Improvement
- Project Management
- Executive Support
- Data Entry
- Compliance
- Quality Control
- Logistics
- Hiring
- Training
### Financial & Tax
Proficient
- Accounts Payable
- Invoice Processing
- Financial Record Keeping
- Tax Preparation
- Tax Law
- Financial Accuracy
- Expense Management
- Reconciliation
### Software & Systems
Proficient
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
- Google Workspace (Docs, Sheets, Calendar, Meet)
- CRM Software
- Accounting Software
- Tax Software
### Communication & Professional
Proficient
- Verbal Communication
- Written Communication
- Presentation Skills
- Problem-Solving
- Strategic Planning
- Time Management
- Adaptability
- Team Collaboration
- Organizational Skills

## Source
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